FAQ’s

What about fitness classes?
Classes will return once Kent is out of Tier 3 restrictions. If you are not already registered for the Folkestone Sports Centre – Members Area group, apply to join by finding it on Facebook and completing a short questionnaire. You can then carry on exercising at home.
What about indoor sports?
Only those who share the same household, or ‘bubble’, can play indoor sports together. Exceptions apply – see gov.uk for more details.
What happens to my membership payments?
The plan is to distribute Vouchers in early 2021 which will enable members who wish to, to claim a payment freeze or an extension to cover the periods missed due to the closure. November payment will have already been made. If you wish to cancel December, please make sure that you cancel your Direct Debit at your bank – we cannot do that for you.
I have already paid for a full course and only had 2 to 3 weeks – what happens now?
We will resume courses as soon as we possibly can and those who have already paid will have priority booking when they re-start. You can choose at the point to have the course cost reduced by that which we hold for you, or to have a refund of unused weeks.
I heard about a new High Ropes Activity – is that still happening?
Indeed it is. J M Adventure have promised to continue with the construction through the lockdown and we are still on track to open our New Aerial Trek Course for the Christmas School Holiday period. Keep watching our website and social media for information.
How can I get in touch if I have a query?
Keep an eye on our website, Facebook, and other social media platforms. If you have a query or concern you can always email direct to me: tessa@folkestonesportscentre.co.uk I will be working from home, and will have access to my email, but no access to the member database or booking system. Or you can contact General Enquiries using the link on our website.
How can I help?
The best thing you can do for the Sporty, is hang on in there!! We will be back as soon as possible.
Stay safe.

Our Trust is looking forward to many more years of providing for our Community.
We look forward to your continued support.
Tessa Stickler, General Manager.  Contact: tessa@folkestonesportscentre.co.uk