Bookings Terms and Conditions
Online bookings: Terms and Conditions
1. Conditions of use
1.1 All hires and bookings are made subject to the general terms and conditions of use.
1.2 All of the terms and conditions are at the discretion of Folkestone Sports Centre Trust and Folkestone Sports Centre Trust reserves the right to amend as and when necessary.
1.3 Your card is issued by and remains the property of Folkestone Sports Centre which reserves the right to decline, issue or withdraw the card at any time.
1.4 Any misuse or failure to abide by these terms and conditions may result in the withdrawal of your bookings and card and you may be considered ineligible for future applications.
1.5 Do not pass your membership card or details relating to it to anyone else.
1.6 Use by anyone other than the membership holder is not permitted.
2. Online Bookings
2.1 Activity and class online bookings can be made up to 14 days in advance. Although bookings are open 24 hours a day, bookings for the following 2 weeks start at 12.01am each day.
2.2 To ensure everyone has a chance to use the facilities there are restrictions on the number of bookings each customer is permitted to make for each day.
2.3 Your membership number is issued in the name of the holder and is not transferable. Your membership number must not be used by anyone other than the cardholder.
2.4 Folkestone Sports Centre reserves the right to re-allocate any bookings, other courts or areas within the centre in order to optimise space utilisation.
2.5 The booking time covers the period of use including up to 5 minutes setting up and up to 5 minutes clearing away of facilities relating to the booking.
2.6 All hirers and customers must report to reception on arrival.
3.1 The customer shall be responsible for the payment and any other charges related to the booking.
3.2 All online bookings that require payment must be paid for in full prior to the activity taking place. Customers with online bookings that have a zero payment attached must be registered as attending the activity either at reception prior to the activity taking place.
4. Cancellations by the customer
4.1 Should you wish to cancel a booking, 48 hours notice is required prior to the start time of the activity. If you fail to attend a pre-booked activity or do not give the required notice you will be liable for the cost of this booking at full charge. Customers with arrears against their membership may have their membership account suspended.
4.2 Payments made online will not be refunded.
5. Cancellation by the centre
5.1 Folkestone Sports Centre Trust will endeavour to ensure that activity areas and facilities are operational and available for use. However, in circumstances where it is not possible to maintain services, Folkestone Sports Centre Trust reserves the right to amend the details of the activity and as such is not liable for any refund or discount.
5.2 Please be aware that the centres including the gym will be closed on Christmas Day, Boxing Day and New Year’s Day, occasional special events, essential maintenance or unforeseen circumstances such as adverse weather conditions. We will display details of programmed closures a minimum of 2 weeks in advance, by prominently displayed public notice or on the website.
Snowsports Booking Terms and Conditions
All of the terms and conditions are at the discretion of Folkestone Sports Centre Trust and Folkestone Sports Centre Trust reserves the right to amend as and when necessary.
All hirers and customers must report to reception on arrival.
All participants must wear long trousers, long-sleeved tops and GLOVES. For health and safety reasons, we do not allow participation without these. Gloves can be purchased for £2 per pair if you forget them.
There is no added extra time if any activity starts later than the scheduled start time due to the volume of customers or late customer arrival. Please ensure you arrive a minimum of 15 minutes before your scheduled activity time.
If you are participating in Open Practice and you cannot comfortably change direction, perform an emergency stop or use the lift competently, you will be asked to leave the slope without refund or amendment to your booking.
You can make amendments to the date and time of your paid booking, free of charge, up to 24 hours before your scheduled activity start time. No amendments are allowed less than 24 hours before your confirmed booking start time.
You can cancel your booking up to 48 hours before your confirmed booking start time and receive a full refund via the payment method you originally used. There are no refunds if you notify us of your wish to cancel less than 48 hours before your confirmed booking start time.
All activities continue in all weather conditions except in the event of an overhead, severe thunderstorm. In cases where an activity has already started, there are no refunds for interruption by a severe, overhead thunderstorm. There are no refunds for cancellation due to any weather forecast of thunderstorms in the area. Folkestone Sports Centre Trust will endeavour to ensure that activity areas and facilities are operational and available for use. However, in circumstances where it is not possible to maintain services, Folkestone Sports Centre Trust reserves the right to amend the details of the activity and as such is liable for any refund or discount.